Welcome to the GDB Shop
GDB ships items to the continental United States, Hawaii, Alaska and Canada only.
Items are shipped to the continental US, Hawaii and Alaska via USPS. USPS charges are based on the weight of the products ordered, and include a handling fee. Items shipped to Canada are sent via the United States Postal Service. All online orders will be shipped within 4 business days of receipt of order.
You may return new, unopened items sold and fulfilled by Guide Dogs within 30 days of delivery for a full refund.
Follow these simple steps to return your purchase by mail:
Please send all returns to the following address:
Guide Dogs for the BlindAttn: Online Store Returns Processing350 Los Ranchitos RoadSan Rafael, CA 94903
We'll notify you of your refund once we've received and processed the returned item.
Please note that it takes us 3 to 8 business days to process returns or exchanges once they arrive at our fulfillment center.