Welcome to the GDB Shop

Go to main content

Shipping & returns

Online Gift Shop Delivery/Shipping Policy

GDB ships items to the continental United States, Hawaii, Alaska and Canada only.

Items are shipped to the continental US, Hawaii and Alaska via USPS. USPS charges are based on the weight of the products ordered, and include a handling fee. Items shipped to Canada are sent via the United States Postal Service. All online orders will be shipped within 4 business days of receipt of order.

Online Gift Shop Returns/Exchanges Policy

You may return new, unopened items sold and fulfilled by Guide Dogs within 30 days of delivery for a full refund.

Follow these simple steps to return your purchase by mail:

  1. Please include your receipt or packing slip
  2. Let us know what you would like to exchange.
  3. Include your phone number
  4. Pack your return securely, in the original package ,if possible, and include your completed packing slip or  receipt.  

Please send all returns to the following address:

Guide Dogs for the Blind
Attn: Online Store Returns Processing
350 Los Ranchitos Road
San Rafael, CA 94903

We'll notify you of your refund once we've received and processed the returned item.

 Please note that it takes us 3 to 8 business days to process returns or exchanges once they arrive at our fulfillment center.